2. After-sales service measures

1. After-sales service system

1) Our company's after-sales service system is completely managed in accordance with the ISO9001 triple-quality management system.

2) Our company has set up an after-sales service department whose main responsibility is to complete the after-sales service tasks in a timely and accurate manner. The after-sales service process is as follows:

3) All service information from customers are fed back to the after-sales service department to ensure the integrity of the information. By the head of the quality inspection department to manage and be responsible for handling.

4) The after-sales service requirements from customers are classified in the after-sales service department, distinguish the nature of after-sales service, and issue service instructions at the same time. The main purpose of distinguishing the nature of after-sales service is to distinguish the cause of failure, so that the company can count the after-sales service content generated in the next stage and further find ways to reduce it.

5) When the after-sale service department receives the information requesting after-sale service, it starts to prepare relevant technical data and required materials and components. The preparation of the after-sales service department is not constrained by the nature of the after-sales service by work division, that is, whether the after-sales service is of a conventional nature or damaged due to user reasons, the after-sales service department will treat it the same. The after-sales service department will receive the after-sales service information within the first time, and prepare for after-sales service without restraint, so as to ensure that users receive high-quality after-sales service in the first time.

6) After receiving the service instruction, the after-sales service personnel will rush to the site as soon as possible after making preparations for the technical data and related components, materials, and tools.

7) In addition, the company has set up a number of after-sales service centers in China, which are responsible for the after-sales service of the supplied items to ensure that users receive timely and efficient after-sales service.

2. Free technical collaboration

1) We will provide the relevant information required by users for free, and welcome to visit the company at any time for inspection and guidance.

2) When necessary, we can assist the user in planning and designing the scheme and provide technical consulting services.

3) Cooperate with relevant departments to review, accept and identify products according to relevant product standards.

3. Free supervision and acceptance

1) In the product production stage, users are welcome to send personnel to the company to supervise the production, and we will provide convenience for accommodation.

2) Before the product leaves the factory, a person can be dispatched to the company to participate in the factory inspection.

3) When the product is delivered, we will send full-time technical personnel to follow up on-site service. When the product is unpacked, we will cooperate with your technical personnel to inspect and accept the appearance and quantity of the product, and deal with problems such as equipment quality and quantity shortage.